Effective Date: February 2026
ALB Home Care (“ALB Home Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes what personal information we collect, how we use it, and how we share it when you interact with our website, our services, and our communications (including SMS/text messages).
1) Personal Information We Collect
We may collect the following categories of personal information:
• Contact information: name, phone number, email address, mailing address.
• Service-related information: scheduling details, service preferences, and other information necessary to coordinate home care services.
• Caregiver/employment-related information (if applicable): onboarding and employment information, training/compliance documentation status, and scheduling availability.
• Website/device information: IP address, browser type, device identifiers, pages visited, and approximate location derived from IP address.
• Communications: messages you send to us (calls, emails, texts) and our responses.
Important: Please do not send sensitive medical or personal information by text message. SMS is not always secure.
2) How We Use Personal Information
We may use personal information to:
• Provide and coordinate home care services, including scheduling and care communications
• Communicate with clients and caregivers about services, schedules, shift availability, and administrative updates
• Provide customer support and respond to inquiries
• Manage caregiver onboarding and employment-related administration (if applicable)
• Maintain safety, security, and fraud prevention
• Improve our website and services
• Comply with legal and regulatory requirements
3) How We Share Personal Information
We may share personal information with:
• Service providers/vendors that help us operate our business (for example: communications providers, IT support, scheduling/EVV systems, payroll providers, and website hosting)
• Payers or program administrators as needed for service administration and compliance (if applicable)
• Government authorities or regulators when required by law
• Legal and safety reasons to protect rights, safety, and prevent fraud
• Business transfers (e.g., merger, acquisition) where permitted by law
SMS consent is not shared with third parties or affiliates.
4) SMS/Text Messaging Privacy
If you opt in to receive SMS from ALB Home Care, we will use your mobile number to send messages related to scheduling, shift availability, service coordination, onboarding/administrative notices, and account notifications. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP.
5) Your Choices
• Opt out of SMS: Reply STOP to any message.
• Get help: Reply HELP or contact us using the information below.
• Update your information: Contact us to correct or update your contact details.
6) Data Security and Retention
We take reasonable measures to protect personal information. No method of transmission or storage is 100% secure. We retain information as necessary to provide services, comply with legal obligations, and resolve disputes.
7) Contact Us
If you have questions about this Privacy Policy, contact:
ALB Home Care
Phone: (215) 660-0234
Email: admin@albhomecare.com
Address: 9726 Bustleton Ave #101, Philadelphia, PA 19115
